How to report issues & request support from Thulo Sites
How to report issues & request support from Thulo Sites
Customer Registration
Control customer signup in Thulo Cloud! Allow customers to register or create them manually. Choose their language for the customer area.
Generating Customer Reports
Track your Thulo Cloud customer data! Generate reports for insights on customer info & invoices. Make informed business decisions.
Creating Tickets from the Admin Area
Create support tickets for customers in Thulo Cloud! Assign agents, select departments, & manage communication.
Ticket Priorities
Prioritize support tickets in Thulo Cloud! Set custom urgency levels (e.g., Critical) & ensure faster response times for important issues.
Ticket Statuses
Customize ticket statuses in Thulo Cloud! Rename pre-defined options, set colors (optional), & improve workflow clarity, communication & visibility.
Utilizing Predefined Replies
Save time with Thulo Cloud's pre-written replies! Create & insert common responses for tickets, improve efficiency & maintain consistent communication.
Knowledge Base Link
Share knowledge base articles in Thulo Cloud tickets! Help customers find answers & empower your support team!
Adding Private Staff Notes to Tickets
Collaborate on tickets in Thulo Cloud! Use private staff notes to share updates, tasks & info internally with your team.