Knowledge Base (Products)
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- 5. Correcting Product Stock Mis-Match Stock
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The Error:
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Error 1: Mismatch between sold and purchased quantity
Error 2: Mismatch in stock shows in Stock-Report and sales screen. Sales screen accepts products greater or less than as in stock reports.
Cause: This rarely happens because of some unknown reasons or if you try to manually update the stock in the database.
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Solution:
NOTE:ย You must have the role of admin for this to work.
Step 1: Go to this URL ย https://workplace.thulo.com/reports/product-stock-detailsย
Step 2:ย IMPORTANT: Select the business location and press search button. It will show the list of products for which there is a mismatch.
Step 3:ย IMPORTANT: Click onย Fixย button for each product.ย
Refer to the screenshot below