Knowledge Base (Products)

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5. Correcting Product Stock Mis-Match Stock

The Error:

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Error 1: Mismatch between sold and purchased quantity

Error 2: Mismatch in stock shows in Stock-Report and sales screen. Sales screen accepts products greater or less than as in stock reports.

Cause: This rarely happens because of some unknown reasons or if you try to manually update the stock in the database.

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Solution:

NOTE:ย You must have the role of admin for this to work.

Step 1: Go to this URL ย https://workplace.thulo.com/reports/product-stock-detailsย 
Step 2:ย IMPORTANT: Select the business location and press search button. It will show the list of products for which there is a mismatch.
Step 3:ย IMPORTANT: Click onย Fixย button for each product.

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Refer to the screenshot below