Managing Allowed File Extensions for Support Tickets

This article explains how to configure allowed file extensions specifically for support tickets within Thulo Cloud, providing more granular control over file attachments.

Understanding File Extensions:

• Thulo Cloud has separate settings for global system-wide allowed file extensions and those specifically for support tickets.

Configuring Allowed Extensions:

1. Navigate to Setup in Thulo Cloud.
   
2. Go to Settings and then Support.
   
3. Locate the "Allowed file extensions" section.
   
4. Enter the desired file extensions separated by commas (e.g., ".pdf,.docx,.jpg").

Important Notes:

• These configured extensions will apply to files uploaded directly within the support ticket interface.
• The allowed extensions will also apply to files automatically imported from email piping or IMAP for support tickets.

By effectively managing allowed file extensions for support tickets, you can ensure that customers can attach relevant file types while maintaining control over the types of files accepted within your support system. This can help streamline support processes and potentially improve data security.

Example:

You might allow common document extensions (".pdf,".docx") and image extensions (".jpg,".png") for support tickets, while restricting executable files (".exe") for security reasons.