Utilizing Predefined Replies

This article explains how to leverage Predefined Replies within Thulo Cloud to save time and streamline your support ticket response process.

Creating Predefined Replies:

1. Navigate to Setup in Thulo Cloud.
2. Go to Support and then Predefined Replies.
3. Click on the button "Add Predefined Reply".

Composing Your Reply:

• In the designated area, craft your commonly used reply content that you can reuse for future tickets.
• You can format the text for clarity and readability using the available editing tools.

Using Predefined Replies:

1. While replying to or opening a ticket, locate the button "Add Predefined Reply".

2. Clicking this button will open a popup modal displaying your created replies.

3. Find the relevant predefined reply you want to insert.

4. Click the plus icon next to the desired reply to insert it into the ticket reply field.

Benefits of Predefined Replies:

• Save Time: Reduce repetitive typing by inserting pre-crafted responses, improving overall efficiency.
• Ensure Consistency: Maintain consistent messaging and phrasing in your support communication.
• Improved Quality: Predefined replies can ensure well-structured and professional responses.

By creating and utilizing Predefined Replies in Thulo Cloud, you can significantly streamline your support workflow, save valuable time, and ensure consistent, high-quality communication with your customers.