Knowledge Base Link
Share knowledge base articles in Thulo Cloud tickets! Help customers find answers & empower your support team!
Setting Limits for Ticket Attachments
Limit file attachments in Thulo Cloud tickets! Set a maximum number to manage storage space, improve efficiency & reduce ticket clutter.
Managing Allowed File Extensions for Support Tickets
Set allowed extensions (e.g., .pdf, .docx) for tickets. Manage what customers can upload & potentially improve security.
Adding Private Staff Notes to Tickets
Collaborate on tickets in Thulo Cloud! Use private staff notes to share updates, tasks & info internally with your team.
Managing Ticket Services
Use Ticket Services to tag tickets by product/service for better organization, faster resolution & insightful reporting.
Recording Expenses
Track business expenses in Thulo Cloud! Learn how to record expenses, categorize them, handle different currencies & set up recurring costs.
Creating Billable Expenses
Track & bill customer expenses in Thulo Cloud! Mark expenses as billable, convert them to invoices & ensure accurate multi-currency handling.
Converting Billable Expense to Invoice
Simplify billing in Thulo Cloud! Convert billable expenses into invoices with a click. Save time, reduce errors & streamline your workflow.
Creating Recurring Expense
Automate expenses in Thulo Cloud! Set up recurring expenses for ongoing costs. Save time, improve accuracy & gain financial control.