Creating a New Knowledge Base Group

Navigate to Groups:

• From the main menu, go to Knowledge Base -> Groups and click "New Group."
  
  

Group Details:

• Enter a Group Name, choose a Color for visual identification, and provide a Short Description for context.
• Specify the Order for group organization.
• Check Disabled to hide all articles within this group.

Save:

• Click "Save" to create the new group.

Organize Articles:

• When creating new knowledge base articles, select this group to categorize and organize them effectively.