Managing Ticket Email Templates
Customize message content, sender info, & choose which emails to send for clear & efficient communication.
Ticket Priorities
Prioritize support tickets in Thulo Cloud! Set custom urgency levels (e.g., Critical) & ensure faster response times for important issues.
Ticket Statuses
Customize ticket statuses in Thulo Cloud! Rename pre-defined options, set colors (optional), & improve workflow clarity, communication & visibility.
Change ticket status without making reply
Update ticket status quickly in Thulo Cloud! Change status from dropdown without replying. Great for internal steps or temporary holds.
Utilizing Predefined Replies
Save time with Thulo Cloud's pre-written replies! Create & insert common responses for tickets, improve efficiency & maintain consistent communication.
Knowledge Base Link
Share knowledge base articles in Thulo Cloud tickets! Help customers find answers & empower your support team!
Setting Limits for Ticket Attachments
Limit file attachments in Thulo Cloud tickets! Set a maximum number to manage storage space, improve efficiency & reduce ticket clutter.
Managing Allowed File Extensions for Support Tickets
Set allowed extensions (e.g., .pdf, .docx) for tickets. Manage what customers can upload & potentially improve security.
Adding Private Staff Notes to Tickets
Collaborate on tickets in Thulo Cloud! Use private staff notes to share updates, tasks & info internally with your team.