Managing Ticket Email Templates
Customize message content, sender info, & choose which emails to send for clear & efficient communication.
Ticket Priorities
Prioritize support tickets in Thulo Cloud! Set custom urgency levels (e.g., Critical) & ensure faster response times for important issues.
Change ticket status without making reply
Update ticket status quickly in Thulo Cloud! Change status from dropdown without replying. Great for internal steps or temporary holds.
Utilizing Predefined Replies
Save time with Thulo Cloud's pre-written replies! Create & insert common responses for tickets, improve efficiency & maintain consistent communication.
Knowledge Base Link
Share knowledge base articles in Thulo Cloud tickets! Help customers find answers & empower your support team!